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How will I be reimbursed?
 

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How will I be reimbursed?

Your refund will only be made once your package has been received at our logistics center and the item has been checked to validate the conditions for your return.

Refunds are usually processed within 48 business hours of receiving your return package.

You will receive an email as soon as your refund is initiated.

You have changed your mind and wish to withdraw.

You will be refunded directly to the payment method used when placing your order.

You noticed an anomaly on your product when you received it.

You will receive by email a voucher corresponding to the amount of your refund.

Your product no longer works after a few weeks of use.

You will receive by email a voucher corresponding to the amount of your reimbursement.

You refused your package upon delivery.

You will be refunded directly to the payment method used when placing your order.

Convert a voucher into a refund.

To convert a voucher to a refund on the payment method used when placing your order, please open a support case and choose Issue with order - Convert voucher to refund.

What are the exclusions, what is not reimbursed?

Any reimbursement related to repairs to your device not carried out by Allo Allo.

Any reimbursement related to bank fees, exchange fees, transfer fees or any other fees related to your bank.

Any refund related to customs fees.

Good to know :

Your refund will be sent to the same payment method chosen when paying for your order.

Once your refund has been validated, you will receive the funds within 4 to 8 working days.

You have not found an answer to your question?

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