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Terms and conditions

Last update : 03-08-2023


This website, accessible from the URL address https://www.alloallo.com is operated by EGOLEAP INTERNATIONAL LTD., identification number 2289501, and whose registered office is located:
represented by Mr. Tonny Tan, Director General and duly authorized,

The website is hosted by the company:
OVH Groupe SAS, 2 rue Kellermann, 59100 Roubaix, France.

The Publication Director of the website is Mr. Tonny Tan.


The General Conditions are applicable exclusively to the online sale of the products offered on our website.

The General Conditions are made available to customers on our website where they can be directly consulted and can also be communicated to them on simple request by any means.

The General Conditions are opposable to the customer who acknowledges, by creating a customer account and/or placing an order, to have read them and to have accepted them. The validation of the order by its confirmation is worth adhesion by the purchaser to the General Conditions in force on the day of the order whose conservation.


Our website is an online sales site for refurbished electronic products open to any natural or legal person using our website.

The products presented on our website are each subject to a description mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document. The products comply with the requirements of the law in force.

The customer remains responsible for the terms and consequences of his access to our website, in particular through his personal internet connection. This access may involve the payment of fees to technical service providers such as internet access providers, which remain at his expense. In addition, the customer must provide and be fully responsible for the equipment necessary to connect to our website.

The customer acknowledges having verified that the computer configuration he uses is secure and in working order.


To place an order on our website, the customer must first create his personal customer account. Once created, to access it, the customer must identify himself using his email address and his secret, personal and confidential password. It is up to the customer not to communicate his username and password in accordance with the provisions of our present General Conditions. Each customer agrees to maintain strict confidentiality on the data, in particular username and password, allowing him to access his customer area, the customer acknowledging that he is solely responsible for access to the Service through his username and password, except proven fraud. Each customer also undertakes to inform us without delay in the event of loss, misappropriation or fraudulent use of his username and/or password.

After the creation of his customer account, the customer will receive an email confirming the creation of his customer account.

The slient undertakes when registering to:
- deliver real, accurate, up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without being authorized to do so.
- keep the registration data up to date in order to permanently guarantee their real, exact and up-to-date character.

The client further agrees not to make available or distribute illicit or reprehensible information (such as defamatory information or information constituting identity theft) or even harmful information (such as viruses). Otherwise, we will be able to suspend or terminate the customer's access to our website at their sole fault.


We make every effort to guarantee optimum availability of our products. Our products are valid within the limits of available stocks.

If a product turns out to be unavailable after the customer's order, we will inform the customer by email as soon as possible and the customer will have the choice between:
- the delivery of a product of a quality and price equivalent to that initially ordered, or
- reimbursement of the price of the product ordered at the latest within thirty (30) days of payment of the sums already paid.

It is agreed that apart from reimbursement of the price of the unavailable product, if this option is requested by the customer, we will not be liable for any cancellation compensation.

With the exception of any mention to the contrary appearing in these General Conditions and without prejudice to the right of withdrawal provided for by the applicable law of your country, the customer's orders are firm and definitive.

When placing an order, the customer must select the chosen products, add them to his basket, indicating the selected products and the desired quantities. The customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it.

The customer undertakes to read the General Conditions then in force before accepting them and to confirm the terms and any costs of delivery and withdrawal prior to payment of his order. Confirmation of the order entails acceptance of the General Conditions and forms the contract.

The contractual information relating to the order (including in particular the order number) will be confirmed by email in good time and at the latest at the time of delivery. We strongly advise the customer to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the customer in the customer area. We also advise the customer to print and/or archive this invoice on a reliable and durable medium as proof.

Any email that will be sent to the customer as part of an order will be sent to the email address that the customer uses to identify himself in his customer area.

-We reserve the right not to validate the customer's order for any legitimate reason, in particular in the event that:
- The customer would not respect the General Conditions in force at the time of his order;
- The customer's order history shows that sums remain due under previous orders;
- One of the customer's previous orders is the subject of a dispute being processed;
- The customer did not respond to a request for confirmation of his order that we sent him.

Any modification of the order by the customer after confirmation of his order is subject to our agreement.

The information provided by the customer when placing the order (including name and delivery address) is binding on the customer. Thus, our responsibility cannot in any way be sought in the event that an error when placing the order prevents or delays delivery/delivery.

The customer declares to have the full legal capacity allowing him to engage under these General Conditions.

Registration is open to capable adults and minors on the condition that they intervene under the supervision of the parent or guardian holding parental authority. Under no circumstances is registration authorized on behalf of third parties unless you are validly authorized to represent it (legal person for example). Registration is strictly personal to each client.

Products sold on our website cannot be resold or used for military purposes.

In the event of a breach by the customer of any of the provisions hereof, we reserve the right to terminate the said customer's account without notice.


The customer expressly acknowledges that any order placed on the site is an order with payment obligation, which requires the payment of a price against the supply of the product ordered.

In any event, we reserve the right to check the validity of the payment, before dispatching the order, by any means necessary.

Orders can be paid for by resorting to payment by credit card or by the alternative means of payment offered. Payment is made directly on the secure banking servers of our financial partners, the customer's bank details do not pass through our site. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these coordinates are not accessible to third parties.

The customer's order is recorded and validated upon acceptance of payment by the customer's bank.

The customer will be debited with the corresponding amount only when the details of the bank card used have been verified and the debit has been accepted by the bank that issued the bank card.

The impossibility of debiting the sums due will result in the immediate nullity of the sale.

The credit card may in particular be refused if it has expired, if it has reached the maximum amount of expenditure to which the customer is entitled or if the data entered is incorrect.

If necessary, the order validated by the customer will only be considered effective when the secure bank payment center has given its agreement to the transaction.

As part of the control procedures, the Operator may have to ask the customer for all the documents necessary to finalize his order. These parts will not be used for any purpose other than these.


The price of the products in force at the time of the order is indicated in the currency of your country, excluding delivery costs, excluding transport costs and excluding any customs fees. In the event of a promotion, we undertake to apply the promotional price to any order placed during the period of the advertising made for the promotion.

The price is payable in the devide of your country exclusively. The price is payable in full after confirmation of the order.

If delivery or transport costs apply, they will be added to the price of the products and indicated separately before the validation of the order by the customer. The total amount owed by the customer and its details are indicated on the order confirmation page.


The contract between our company and the customer is formed when the customer sends the confirmation of his order.

The archiving of communications, orders and invoices is ensured by our services on a reliable and durable medium so as to constitute a faithful and durable copy. These communications, purchase orders and invoices can be produced as proof of the contract.

The order can be resolved by the customer by a simple email to our services in the event of:
- delivery of a product that does not conform to the declared characteristics of the product;
- delivery exceeding the deadline fixed in the order form or, failing such a date, within thirty (30) days following the conclusion of the contract, according to the same terms and without result, to make the delivery within a reasonable additional time;

The order can be resolved in case:
- the buyer's refusal to take delivery;
- non-payment of the price (or the balance of the price) at the time of delivery.


We remain the exclusive owner of the products ordered on our website until the full price has been received, including any shipping costs.


The products and services presented on our website are reserved for consumers worldwide.

Delivery means the transfer to the Customer of physical possession or control of the Product.

The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.

We undertake, in accordance with the delivery deadline indicated on our website for each of the products, to deliver the products within a maximum period of thirty (30) days after receipt of full payment for the order.

Delivery times are announced in working days on our website when ordering. These deadlines include the preparation and shipping of the order as well as the deadline provided by the carrier.

We undertake to ship the products in accordance with the deadlines announced on each product sheet and in the basket, provided that payment for the order has not been previously refused.

The products will be delivered to the address indicated by the customer when ordering. It is therefore up to him to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the customer is incorrect, thus preventing or delaying delivery.

On delivery, you may be asked to sign a receipt.

No delivery will be made to a PO Box.

On delivery, it is the customer's responsibility to check that the products delivered comply with his order and that the package is sealed and undamaged. If this is not the case, the customer must imperatively indicate this on the delivery note. No claim on the quantity or condition of the product will be accepted if the claim has not been made on the delivery slip.


If a product delivered does not give full satisfaction to the customer, the latter may return his order to us. The customer will have thirty (30) days to do so from the date of receipt of the order.

We will send an acknowledgment of receipt of the customer's withdrawal request by email.

In case of withdrawal, the return costs for sending the package are your responsibility. Administrative costs may apply in the event of withdrawal and if the product received has no defect.

The returned product must be in its original packaging, in perfect condition, suitable for resale, unused and with all the accessories provided.

In addition to the returned product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the customer as well as the order number, and the original purchase invoice. This information will be sent to the customer by email.

We undertake to reimburse the customer for the amount of the product within fourteen (14) days of receipt of the product and all the elements allowing the reimbursement of the customer to be implemented. This refund may be made by the same means of payment as that used for the customer. As such, the customer who has paid for his order in the form of a voucher will be reimbursed by voucher.

By accepting these General Conditions, the customer expressly acknowledges having been informed of the terms of withdrawal.


The customer can contact our team by email via the address:


Allo Allo is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, images animated or not, photographs, videos, logos, drawings, models, software, brands, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information which are protected by international laws and regulations relating in particular to intellectual property.

Consequently, none of the elements of our website may in whole or in part be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any way. any other way, free of charge or against payment, by a client or by a third party, whatever the means and/or media used, whether known or unknown to date, without the prior express and written authorization of our on a case-by-case basis, and the customer is solely responsible for any unauthorized use and/or exploitation.

We reserve the right to pursue all legal remedies against persons who have not complied with the prohibitions contained in this article.


We cannot be held responsible for the non-performance of the contract by the customer or due to an event qualified as force majeure by the competent courts or even for the unforeseeable and insurmountable fact of any third party hereto.

The customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions on the Internet. Thus, we do not guarantee that our website and its services will operate without interruption or operating error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and/or their presentation.

We cannot be held responsible for the use that would be made of the site and its services by customers in violation of these General Conditions and for the direct or indirect damage that this use could cause to a customer or to a third party.

Independently of any additional contractual guarantee (commercial guarantee) which may be granted, the products benefit from the legal guarantee of conformity and the guarantee against hidden defects.

When you act within the framework of the legal guarantee of conformity:
- you have a period of two (2) years from the delivery of the product to act
- you are not exempt from providing proof of the existence of the lack of conformity of the product during the twenty-four (24) months following the delivery of the product.

In the event of a lack of conformity, the buyer will be offered the replacement of the product. However, the customer will initially receive a voucher corresponding to the amount of the product on the day of receipt of the return package. This voucher can be used to order a new product on our website. If the return request is registered within 30 days of receipt of the order, the purchase voucher may be converted into a refund.

It is reminded that the search for amicable solutions prior to a possible legal action does not interrupt the deadlines for action of the legal guarantees nor the duration of any possible contractual guarantee.


Claims made under the guarantees must be sent by email to the address:

The products covered by the guarantees must be returned in their original condition, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.

In the event of a proven defect on the product, the customer will be reimbursed for the return postage no later than thirty (30) days following receipt of the return of the product.


For more information regarding the use of personal data, please carefully read our Privacy Policy, which you can consult at any time on our website.


The hypertext links available on our website may refer to third-party sites. They are provided solely for the convenience of the customer, in order to facilitate the use of the resources available on the Internet. If the customer uses these links, he will leave our website and will then agree to use the third-party sites at his own risk and peril or, where applicable, in accordance with the conditions which govern them.


The client authorizes Allo Allo to mention the client's name and logo as a reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc. ).



These General Conditions constitute a contract governing the relationship between the customer and Allo Allo. If one or more stipulations of these General Terms and Conditions were declared void pursuant to a law, regulation or following a final decision by a competent court, the other stipulations shall retain their full force and scope. In addition, the fact that one of the parties to these General Conditions does not take advantage of a breach by the other party of any of the provisions of these General Conditions cannot be interpreted as a waiver on its part of rely in the future on such a breach.


We reserve the right to modify at any time and without notice the content of our website or the services available there, and/or to temporarily or permanently cease operating all or part of our website.

In addition, we reserve the right to modify at any time and without notice the location of our website on the internet, and as well as these General Conditions. The customer is therefore required to refer to these General Conditions before using our website.

The customer acknowledges that Allo Allo cannot be held responsible in any way whatsoever towards him or any third party as a result of these modifications, suspensions or terminations.

We advise the customer to save and/or print these General Conditions for safe and durable storage, and thus be able to invoke them at any time during the execution of the contract if necessary.


These Terms and Conditions are governed, interpreted and enforced in accordance with international law.


The customer acknowledges having carefully read these General Conditions.

By registering on our website and placing an order, the customer confirms that he has read the General Conditions and accepts them, making him contractually bound by the terms of these General Conditions.

The General Conditions applicable to the customer are those available on the date of the order, it is therefore specified that any modification of the General Conditions which would be made will not apply to any order made previously.