Our warranty

The products sold on Allo Allo are covered by a 24-month warranty. The warranty starts on the day you receive the order.

If your product breaks down or shows a malfunction, at first use or after several uses, contact us and describe the problem. We will tell you how to return the product.

Warranties by product

• 24 month warranty — 24 months: In the event of a breakdown, your product is exchanged.

What the warranty does not cover

• Damage from an external cause: breakage, shock, fall, scratches.
• Damage resulting from a use that is harmful to the good condition of the product (oxidation, corrosion), from an installation or a connection that does not follow the manufacturer's instructions, or from the use of unsuitable accessories, software or consumables.
• Damage engaging your responsibility or a third party's, an intentional act, an act of vandalism, force majeure (fire, lightning, storm) or an electrical surge.
• The theft of your product.

Good to know

Returns under warranty are usually handled within 4 days once we have received the product. The full terms are detailed in our Warranty policy.