Once your package has been prepared in our warehouse, it is handed to the carrier, who delivers it to you.

We always prepare packages with care. Despite that, in rare cases a package is damaged during transport. That is why it is important to check, in the presence of the delivery person:

• the condition of the package: whether it is damaged or shows unusual marks,
• the condition of the product: whether it is broken, scratched, damaged, incomplete or not what you ordered.

If you notice anything, write it on the delivery note and, if the damage is significant, refuse the package. Then contact us and describe what you found.

A written note at delivery lets us open an investigation with the carrier.