Privacy Policy

Last update : 08/03/2023

The purpose of this privacy policy is to formalize our commitment to respect the privacy of users of the alloallo.com website operated by EGOLEAP INTERNATIONAL LTD., identification number 2289501, and whose registered office is located :
RM 22, 10/F, NO.1 HUNG TO ROAD BLDG, 1 HUNG TO ROAD, KWUNTONG, HK.

The Privacy Policy and the Terms and Conditions of our website form a contractual whole. All capitalized terms not defined herein are defined in the Terms and Conditions.

As part of the provision of our website, we process your personal data in compliance with the protection of your data and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of the provision of our services or the communication about these services exclusively.

We only collect personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. Thus, you will never be asked to enter personal data considered sensitive, such as your racial or ethnic origins, your political, philosophical or religious opinions.

By registering on our website, you authorize us to process your personal data. If you object to the processing of your data, please refrain from using our website.

1. In which cases do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when:
- browsing our website,
- The creation and use of your customer account,
- Online payment of your order,
- Getting in touch with our teams.

We use your personal data to enable the implementation and management of our website services and to respond to your specific requests. We also use your personal data to operate and improve our website and our approach. This information is used only by us and allows us to better adapt our services to your expectations.

If you decided to receive emails and messages from us when creating your customer account, you will then receive electronic and alphanumeric emails relating to our products and promotions. We will then use the personal data you provided when registering. You can unsubscribe from these mailings at any time.

1.1 Navigating our website

Login data. Each time you connect to our website, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information on the browser you are using.

Browsing data. We also collect information to identify how you access our website, which pages are viewed and for how long. In this context, we may resort to the use of Cookies.

1.2 Creation of a customer account

Access to some of our services requires the prior creation of a customer account. In accordance with the General Conditions, you will be asked to enter a certain amount of personal data when creating your Account, in particular your first and last names, your postal address, your email address, your telephone number and in some cases your ID card number.

1.3 Payment

Some of the services available are chargeable. To this end, you agree that we may use external service providers who may collect personal data for the purpose of enabling the proper functioning of credit card payment processing services or any other alternative means of payment. and, where applicable, delivery of products or services.

To pay for your purchase, you must provide your billing details as well as your payment details, and in particular the number of your bank card, the expiry date, the security code and the name of the cardholder in the event of payment by Bank card.

You may also be asked to provide the name of your telecom operator, the model of your mobile phone, a valid mobile number and your identity card number in order to provide purchase instructions directly through your mobile phone. .

We store details of your payments, as well as details of purchases you make. Transaction details are stored in our systems and with the external payment provider. This retention is done for internal purposes, including for accounting, compliance, and legal purposes.

1.4 Contact

In order to respond to requests that you may make to our customer service and to confirm the information concerning you, we may use your surname, first name, e-mail address and telephone number.

2. How do we protect your personal data?

We have implemented technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent them from being distorted, damaged or that third parties not authorized have access. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their probability.

However, it is specified that no security measure being infallible, we are not able to guarantee absolute security of your personal data.

Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your customer account. Do not share this information with anyone. If you share your computer, remember to log out before leaving our website.

3. In which cases do we share your personal data?

3.1 Sharing your personal data with third party companies

When browsing our website, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name in order to allow the proper functioning of credit card payments and alternative means of payment.

Except in the case where a third party asks you to accept a privacy policy and its own terms of use, the third-party companies having received communication of your personal data have undertaken to process your personal data only. for the implementation of our services.

We will never share, without having obtained your prior consent, your personal data with third-party companies for marketing and/or commercial purposes.

3.2 Sharing with authorities

We may be required to disclose your personal data to the administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to prejudice our rights, of any other user or a third. Finally, we may be legally required to disclose your personal data and cannot oppose it in this case.

4. How long do we keep your personal data?

We will only keep your personal data for the time of your registration on our website in order to ensure your identification when you connect to your customer account and to allow the provision of our services.

Thus, if you unsubscribe from our website, your personal data will be erased and only kept in archive form for the purpose of establishing proof of a right or a contract.

In any case, we will keep your personal data for a period not exceeding that necessary for the purposes for which they are processed in accordance with the uses set out and in compliance with laws and regulations.

5. What are your rights ?

You are the only ones to have communicated to us the data in our possession, via our website. You have rights over your personal data. In accordance with the regulations of your country on the protection of personal data, and after having proved your identity, you have the right to ask us for access to personal data concerning you, rectification or erasure of these.

In addition, within the limits set by the regulations of your country, you also have the right to oppose the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right the portability of the personal data provided.

You can contact us by email to exercise your rights, enclosing a copy of an identity document with your request.

In addition, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email.

6. Can we change our Privacy Policy?

We reserve the right to modify our Privacy Policy at any time. It is therefore recommended that you consult it regularly. If there are any changes, we will post those changes on this page and where we deem appropriate based on the purpose and significance of the changes made.

Your use of our website after any changes means that you accept those changes. If you do not agree to certain material changes to our Privacy Policy, you should stop using our website.

Categories

Bestsellers

My account

Allo Allo