Contact us as soon as you notice the problem, with your order reference. Describe what is wrong — the item is broken, incomplete, or different from what you ordered — and add a photo if you can.

What happens next

We tell you how to return the item. Once it reaches us and has been checked, you can choose a refund or a replacement, subject to availability.

Good to know

• Keep the item in the state you received it, with everything it came with, until we have answered you.
• The return costs are at our expense in this case. The full conditions are detailed in our Rückgabe und Erstattung.