As soon as your package is shipped, you receive an email with the carrier's name, the tracking number and the estimated delivery date. The same information is shown in your customer account.

Check your spam folder if you do not see the email.

Good to know

• The tracking evolves as the carrier progresses on its round.
• The carrier may contact you by email, text message or phone to arrange the delivery or give you important information.
• On delivery, check the condition of the package and of its contents with the delivery person.