Returning a product is a four-step process.

1. Tell us about the return

Contact us and tell us which order and which item you want to return, and why. We answer with the instructions for your return.

2. Ship the package

Pack the item in its original packaging with everything it came with. Ship it to the address we give you, with the carrier of your choice, and keep the carrier's proof of deposit with its tracking number.

3. Reception and inspection

When the package reaches us, the item is checked. We confirm by email once the inspection is complete.

4. Refund

Once the return is accepted, your refund is issued to the payment method you used for the order.

Good to know

• Do not send a product back before we have confirmed the return by email: an unannounced package can be delayed or refused.
• A return shipped without tracking and without a proof of deposit cannot be refunded if it does not reach us.