Privacy
Last updated: 10 July 2024
This privacy charter formalises our commitment to respecting the privacy of the users of the alloallo.com website, operated by EGOLEAP INTERNATIONAL LTD., company number 2289501, whose registered office is located at:
RM 05 2/F KINOX CENTER, 9 HUNG TO ROAD, KWUN TONG, KOWLOON, HK.
The Privacy Policy and the Terms and Conditions of our website form a single contractual whole. All capitalised terms not defined in this policy are defined in the Terms and Conditions.
In making our website available, we process your personal data with respect for the protection of your data and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data exclusively to provide our services or to communicate about these services.
We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. You will therefore never be asked to provide personal data considered sensitive, such as your racial or ethnic origin or your political, philosophical or religious opinions.
By registering on our website, you authorise us to process your personal data. If you refuse the processing of your data, please refrain from using our website.
1. When do we collect your personal data and what data is collected?
We may collect and keep your personal data, in particular when you:
- browse our website,
- create and use your customer account,
- pay for your order online,
- contact our teams.
We use your personal data to provide and manage the services of our website and to respond to your specific requests. We also use your personal data to operate and improve our website and our approach. This information is used only by us and helps us better adapt our services to your expectations.
If you chose to receive emails and messages from us when creating your customer account, you will receive emails and text messages about our products and promotions, sent using the personal data you provided when registering. You can unsubscribe from these messages at any time.
1.1 Browsing our website
Connection data. Each time you connect to our website, we collect personal data such as your IP address and your computer's MAC address, the date and time of connection, and information about the browser you use.
Browsing data. We also collect information that identifies how you access our website, which pages you view and for how long. For this purpose, we may use cookies.
1.2 Creating a customer account
Access to some of our services requires a customer account. In accordance with the Terms and Conditions, you will be asked to provide some personal data when creating your account, including your surname and first name, your postal address, your email address, your phone number and, in some cases, your identity card number.
1.3 Payment
Some of the services available are paid services. For this purpose, you agree that we may use external service providers who may collect personal data to ensure the proper functioning of payment processing by credit card or any other alternative payment method and, where applicable, the delivery of products or services.
To pay for your purchase, you must provide your billing details and your payment details, in particular your bank card number, its expiry date, its security code and the name of the cardholder when paying by bank card.
You may also be asked to provide the name of your mobile operator, the model of your mobile phone, a valid mobile number and your identity card number so that purchase instructions can be provided directly through your mobile phone.
We keep the details of your payments and of the purchases you make. Transaction details are kept in our systems and by the external payment provider, for internal purposes, in particular accounting, compliance and legal purposes.
1.4 Contact
To follow up on requests you make to our customer service and to confirm information about you, we may use your surname, first name, email address and phone number.
2. How do we protect your personal data?
We have put in place technical and organisational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted or damaged, or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing, as well as the risks and their likelihood.
However, as no security measure is infallible, we cannot guarantee absolute security for your personal data.
It is also your responsibility to keep confidential the password that gives access to your customer account. Do not share this information with anyone. If you share your computer, remember to log out before leaving our website.
3. When do we share your personal data?
3.1 Sharing your personal data with third-party companies
When you browse our website, your personal data may be passed on to external service providers. These third parties provide a service on our behalf and in our name to ensure the proper functioning of payments by credit card and alternative payment methods.
Except where a third party asks you to accept its own privacy policy and terms of use, the third-party companies that have received your personal data have undertaken to process it solely for the provision of our services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without your prior consent.
3.2 Sharing with the authorities
We may have to disclose your personal data to administrative or judicial authorities when disclosure is necessary to identify, arrest or prosecute any individual likely to harm our rights, those of any other user or those of a third party. Finally, we may be legally required to disclose your personal data, in which case we cannot object.
4. How long do we keep your personal data?
We keep your personal data for as long as you are registered on our website, in order to identify you when you log in to your customer account and to provide our services.
If you unsubscribe from our website, your personal data is deleted and kept only in archived form to establish proof of a right or a contract.
In any event, we keep your personal data for no longer than necessary for the purposes for which it is processed, in accordance with the uses described and in compliance with laws and regulations.
5. What are your rights?
You alone provided us with the data we hold, through our website. You have rights over your personal data. In accordance with the personal data protection regulations of your country, and after proving your identity, you have the right to ask us for access to your personal data and for its rectification or erasure.
In addition, within the limits set by the regulations of your country, you also have the right to object to or restrict the processing, to decide what happens to your data after your death, to withdraw your consent at any time and to the portability of the personal data you provided.
You can contact us by email to exercise your rights, attaching a copy of an identity document to your request:
help@alloallo.com
You can also unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of each email.
6. Can we change our Privacy Policy?
We reserve the right to change our Privacy Policy at any time. We therefore recommend that you consult it regularly. In the event of changes, we will publish them on this page and in the places we deem appropriate depending on the subject and importance of the changes.
Your use of our website after any change means that you accept the changes. If you do not accept certain substantial changes to our Privacy Policy, you must stop using our website.