Politique de garantie

Last updated: 10 July 2024

This policy sets out the warranty terms of our Terms and Conditions (articles 14 and 15).

Legal warranties

Independently of any additional contractual warranty (commercial warranty) that may be granted, the products benefit from the legal guarantee of conformity and the guarantee against hidden defects.

When you act under the legal guarantee of conformity:
- you have two (2) years from the delivery of the product to act;
- you are not exempt from proving the existence of the lack of conformity of the product during the twenty-four (24) months following its delivery.

In the event of a lack of conformity, the buyer will be offered a replacement of the product. However, the customer will first receive a voucher for the amount of the product on the day the return parcel is received. This voucher can be used to order a new product on our website. If the return request is registered within 30 days of receiving the order, the voucher can be converted into a refund.

Please note that seeking an amicable solution before any legal action does not interrupt the time limits for acting under the legal guarantees, nor the duration of any contractual warranty.

After-sales service

Claims under the warranties must be sent by email to:

help@alloallo.com

Products covered by the warranties must be returned complete, in their original condition and packaging, after the after-sales service has received and confirmed the claim.

In the event of a proven defect in the product, the customer is refunded the return postage costs at the latest within thirty (30) days of receipt of the returned product.

Contact

For any warranty question, contact us by email:

help@alloallo.com