Retours et remboursements

Last updated: 10 July 2024

This policy sets out the return and refund terms of our Terms and Conditions (articles 11, 14 and 15).

Right of withdrawal

If a delivered product does not fully satisfy the customer, they may return their order to us within thirty (30) days of the date of receipt of the order.

We will acknowledge receipt of the customer's withdrawal request by email.

In the event of withdrawal, the cost of returning the parcel is borne by you. Administrative fees may apply in the event of withdrawal if the product received has no defect.

The returned product must be in its original packaging, in perfect condition, fit for resale, unused and with all the accessories supplied.

In addition to the returned product, the return parcel must contain a letter stating the customer's exact and complete details (surname, first name, address), the order number and the original purchase invoice. This information will be sent to the customer by email.

We undertake to refund the customer the amount of the product within fourteen (14) days of receiving the product and all the information needed to process the refund. The refund may be made using the same payment method as the one used by the customer. Accordingly, customers who paid for their order with a voucher are refunded with a voucher.

By accepting these Terms and Conditions, the customer expressly acknowledges having been informed of the withdrawal conditions.

Products with a lack of conformity

In the event of a lack of conformity, the buyer will be offered a replacement of the product. However, the customer will first receive a voucher for the amount of the product on the day the return parcel is received. This voucher can be used to order a new product on our website. If the return request is registered within 30 days of receiving the order, the voucher can be converted into a refund.

In the event of a proven defect in the product, the customer is refunded the return postage costs at the latest within thirty (30) days of receipt of the returned product.

Contact

To return a product, contact us by email:

help@alloallo.com