This is usually temporary: your bank can show a pending authorisation alongside the final charge for a few days before it disappears on its own.

It is still there after a few days

Contact us with your order reference and the dates of the charges. We check with our payment provider and refund any amount that should not have been taken.

Good to know

Only one order is created per confirmed payment: if you see two charges, you very likely have one order and one pending authorisation, not two orders.