The progress of your order is shown in your customer account: the estimated delivery date, and once your package has shipped, the carrier's tracking information.

The estimated delivery date has passed

Contact us and give us your order reference. We open an investigation with the carrier and come back to you with the outcome.

Good to know

• A package can show no tracking update for a few days without being lost: carriers batch scans along their route.
• If the investigation confirms the package will not reach you, you are refunded. The full conditions are detailed in our 退貨和退款政策.