In rare cases, an order is refunded a few hours after it was placed. The order then appears in your customer account with the refunded status.

This happens when we cannot deliver the order: for example when the last unit of a product turned out to be unavailable, or when the delivery address cannot be served.

Good to know

When you paid by card, your account was debited at the time of the order. The refunded amount is credited back within 4 to 6 working days, depending on your bank.