Livraison

Last updated: 10 July 2024

This policy sets out the shipping and delivery terms of our Terms and Conditions (article 10).

Shipping and delivery

The products and services presented on our website are offered to consumers worldwide.

Delivery means the transfer to the customer of physical possession or control of the product.

Shipping costs are those specified when the order is finalised and are accepted when the order is validated.

In accordance with the delivery deadline shown on our website for each product, we undertake to deliver the products within a maximum of thirty (30) days after receiving full payment for the order.

Delivery times are announced in working days on our website when ordering. These times include the preparation and shipping of the order as well as the time taken by the carrier.

We undertake to ship the products within the times announced on each product page and in the basket, provided that payment for the order has not previously been refused.

The products are delivered to the address given by the customer when ordering. It is therefore up to the customer to check that this address contains no error. We cannot be held liable if the address provided by the customer is incorrect and thereby prevents or delays delivery.

On delivery, you may be asked to sign a delivery receipt.

No delivery is made to a post office box.

On delivery, it is up to the customer to check that the products delivered match their order and that the parcel is sealed and undamaged. If this is not the case, the customer must state it on the delivery slip. No claim regarding the quantity or condition of the product will be accepted if it has not been recorded on the delivery slip.

Contact

For any question about your delivery, contact us by email:

help@alloallo.com