I have received my product broken / incomplete / nonconforming.

We are sorry to hear that.

We will quickly find a solution but for this you must open a support request.

This information is essential for the processing of your claim:

  • Take detailed pictures of the problem encountered.
  • Do not throw your item away.
  • Never perform repairs yourself.

How to proceed?

When opening your support request, we will ask you to detail the problem you encountered and provide us with photos.

A response will be provided within 48 hours in order to send you the information relating to the handling of your request.

We invite you to check your emails and junk mail during this period.

How will the return of your product take place?

The return costs will be at our expense. A prepaid return voucher will be sent to you. This return form will have to be stuck on the packaging of your product so that you deposit the item in a collection point of the carrier.

For each product with a problem, you can request a solution from the following list:

  • Product repair.
  • Product replacement.
  • Refund (within 30 calendar days from the date of receipt).
  • Commercial gesture.

Good to know :

Your choice will be taken into account after analysis of your request for assistance.

In the case where the expertise confirms a manufacturing defect, the regulations allow us to privilege the repair or the exchange of your product rather than offering you a refund. If we are unable to carry out one of the first two actions, we will refund your purchase.

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