Your refund is issued once your package has been received at our logistics center and the item has been checked to confirm the conditions of the return. Refunds are usually processed within 48 business hours of receiving the package. You receive an email when the refund is issued.

Where the money goes

The refund is always made to the payment method you used for the order. Depending on your bank, the amount appears on your account within 4 to 8 working days.

What is not refunded

• Repairs carried out by someone other than Allo Allo.
• Bank fees, exchange fees and transfer charges.
• Customs fees.